Resolved -
We have successfully restored permissions for all impacted users, ensuring full access to Special Programs and the incident is now resolved.
Nov 26, 13:12 PST
Monitoring -
We have restored permissions for all impacted users to access Special Programs. We will continue to monitor the application to ensure stable performance and to confirm all critical functionality remains fully operational.
Nov 26, 02:43 PST
Update -
Our teams continue to work to restore access as quickly as possible. Access is being restored district by district on a rolling basis.
Nov 25, 13:36 PST
Update -
We have identified the cause of the reported issue impacting access to Special Programs. Our teams are actively working to restore full access as quickly as possible. All members of the Special Education Directors security group should now have access, and we are working to restore access for the remaining users as soon as possible.
Nov 25, 08:31 PST
Identified -
We have identified the cause of the reported issue impacting access to Special Programs. Our teams are actively working to restore full access as quickly as possible, starting with Special Education Directors.
Nov 25, 07:10 PST
Investigating -
We are aware that users are able to log in but may experience access issues within Special Programs. The team has identified a permissions-related cause and is working to resolve it on priority. We will provide an update as soon as the fix is in place.
Nov 25, 05:49 PST